Returns, Transfers and Cancellations Policy

At Sports Mentalytics we want you to be completely satisfied with our products and services.  Please contact our customer service department if you are dissatisfied for any reason at support@sportsmentalytics.com or to request a cancellation or refund.  You may also cancel your account after you login under "Account Settings."
 
Refunds
Online Reports: We provide a full refund of your purchase price for technologically defective reports.  We also provide a full refund for report purchases prior to the completion of any assessments AND within 30 days of purchase or renewal.  Once an assessment has been completed, your report will automatically be generated and we will not provide a refund.
 
Consulting:  If a customer has pre-paid their consulting hours and requests a refund, they will be fully refunded any unused consulting hours.  Refunds are not provided for used consulting hours.
 
Refund requests that meet the requirements in this section will be refunded within 30 days.
 
Cancellations
Online Reports: Customers may cancel their subscription at any time.  Partial or pro-rated refunds are not provided. 
 
Consulting: Customers may cancel their consulting contract at any point and will be refunded the dollar amount of any unused consulting hours (see Refund section). 
 
Non-Transferable
Accounts are non-transferrable to other parties.  If the purchaser has not completed an assessment, they may request a refund (see Refund section).